Do I have a choice in what home infusion provider I can use?
Most insurance carriers have both in-network and out-of-network benefits available to members. Certain HMOs can levy penalties (i.e., higher costs) for going out-of-network. If Advanced Care is not listed as an in-network provider with your insurance carrier, please call us toll free at 1-866-323-8200 to discuss your coverage options. We will work with you to provide the service you need at an affordable price.
Will my insurance pay 100% of any nursing services, supplies, or medications that are ordered by my physician?
Each insurance plan is different. Some insurance carriers offer only limited coverage, while others cover nearly all associated costs. When we receive a referral to provide you with care, we will determine how much coverage your insurance plan offers and communicate this information to you.
How long does it take for Advanced Care to respond to referrals?
Not long. We have a centralized intake coordinator that will coordinate all medical needs, so you do not have to call more than our company. Once the information is obtained from the physician, discharge planner or other referral source the coordination of care has begun.
Is the nursing staff punctual?
Being punctual is as important in a home care setting as it is in a formal business setting. But unavoidable delays occur from time-to-time due to heavy traffic, bad weather, or an unexpected problem on an earlier patient visit requiring immediate attention.
You should expect you home care visit within a half-hour (earlier or later) of the scheduled time. If your visit is delayed (or moved forward) outside of this half-hour window, we will call you to let you know. Similarly, if you cannot keep your scheduled appointment, we expect that you will call us to reschedule--saving our personnel the unnecessary trip.
If my physician has prescribed medication to be taken every 4 hours, will a nurse show up to administer EVERY SINGLE DOSE?
Technological advances in intravenous medication make it possible for both patients and caregivers to give medication themselves. Many patients find it more convenient to learn to give their own medication whenever possible, for reasons of independence and privacy. In general, our objective is to provide the right amount of on-site presence for each patient.
Will my care be provided by the same nurse each visit?
Yes and No.
While several different nurses may visit your home from time-to-time, only one nurse will be responsible for coordinating your care needs. This approach will ensure that things run smoothly, and will allow us to be as responsive as possible. All nurses on your care team will be well-trained to meet your care needs.
In the event of an emergency, should I call Advanced Care or 911?
Advanced Care is NOT an emergency service. We are on-call 24 hours a day to perform services within are intended scope--home infusion therapy.
In case of a medical emergency, you should dial 911 for non-emergency, home therapy-related matters contact us at 866-323-8200.